Store Policies

Our Satisfaction Guarantee America’s Mattress wants you to be completely satisfied with your purchase. If for some reason you are not, we will gladly offer you a one time exchange for merchandise of equal or greater value with-in 60 days of receipt of your new mattress or 30 days for all other items. We strongly recommend that you sleep on your new mattress at least 30 nights, since it can take some time for you to adjust to the support you now feel in your new mattress. (Customers are limited to one exchange. The satisfaction guarantee does not apply to sheets, mattress protectors, any special order merchandise, delivery fees, merchandise sold “As Is”, or merchandise to be returned that is damaged, stained or soiled) Should an exchange be necessary, normal delivery charges would apply. Our Low Price Guarantee We are confident that our prices are the lowest; if however, you should find the identical merchandise at another local store and in stock at a lower price, we will gladly refund the difference for up to 30 days after receipt of your purchase. If with-in 30 days the merchandise you purchased from us should go on sale at a lower price, we will gladly credit your account or refund the difference, provided the terms of the sale have not changed. If terms have changed, you may choose which terms suit you better. (This policy does not apply to floor samples, going-out-of-business sales, delivery fees, or merchandise sold “As Is”.) Special Orders All Special Orders require a nonrefundable down payment of 20% at the time of sale. Exceptions are special order bedding, which require full payment, and satisfaction policies do not apply. Product Guarantees Many of the products we sell carry a manufacturers warranty, and we will be happy to aid you in the use of their warranty should a claim arise. In the event that no manufacturers warranty is part of your purchase, or the manufacturers warranty has expired, America’s Mattress will warrant goods not sold “As Is” for 90 days from the date of purchase against defects in workmanship or materials. This policy does not cover transportation, and it is your responsibility to make us aware of a defect with-in this time period. Deliveries Availability varies Monday thru Friday; please ask your sales representative for details. If for some reason you are not available to meet our drivers, 3 things that may aid us in still delivering your purchase are for you to: • Have us call you ½ hour ahead of delivery • Leave a key for us to access your home • Have a neighbor meet us In the event you are not home for a scheduled delivery, we will be happy to reschedule your delivery for the next available day, depending on your location. Customer Pick-Ups If you plan to pick up your purchase, please call at least 1-day in advance, so that we may have your merchandise at our store for pick-up. Refund Policy All refunds are issued by our accounting department, and typically take 7 – 10 business days to process. All payments made by credit card will be credited back to the original account. Receipts must be presented for all merchandise returns and refunds. All checks received will be deposited into our checking account on the next business day; this includes all checks received as deposits on orders with pending finance contracts. We do not “Hold” checks, nor do we accept “Postdated” checks.